Summer Camp Cancellation and Session Change Policy

Cancellations
All cancellations of summer camp programs made before May 1 of the same program year are subject to a 10% administration fee.
Cancellations between May 1 and May 31 are subject to a 50% cancellation fee.
All cancellations of summer camp programs made on or after June 1 of the same program year are non-refundable.
Cancellation requests must be made in writing to christine.fry@ylcc.com.  All credits are fully transferrable to other families or children.  There are no refunds or credits to be issued once a program has begun.
There are no refunds for any camper sent home due to violations of YLCC's camper code of conduct.
All refunds requested after July 1st will be processed after September 15th of the same year of the request.
This cancellation policy may be subject to change without notice.

 

Session Changes

Session changes must be requested in writing (email, or mail) to christine.fry@ylcc.com and are subject to availability.
Date and program changes can be made for free until March 11 for the next summer's programs.
After March 11 there is an admin fee of $35 per family per change to change sessions.
Day camp session changes in the same year are always free!

Leadership Training Centre 

Deposit and Payment Policies
 

Booking
Once a date has been agreed upon, you will be sent a contract and an invoice. In order to hold
these dates, you must read, sign, date, and mail a copy of the contract to YLCC along with the
deposit payment. Failure to do so by the date indicated on your invoice will result in cancellation
of your booking, and your dates will no longer be held.

Your dates are not secure until the deposit is received.
Please be as accurate as possible when estimating how many students will attend the program.
Look at the attendance history of your other school trips. If your booking numbers are not close
to your actual numbers, we cannot properly staff or provide food and might not even be able to
accommodate your group.

 

Minimum Group Size
The minimum group size that YLCC will accommodate is 15 participants not including
advisors/supervisors. If your participant numbers decrease below 15, you will be billed for 15
participants plus advisors/supervisors.

 

30 Days Prior to Arrival:
If you contact YLCC a minimum of 30 days before your arrival date, your invoice can be
changed to reflect an increase or decrease of 25% of your originally booked number. If your
attendance number decreases by more than 25% of the originally booked number, your invoice
will only be reduced by 25%. If YLCC can accommodate an increase by more than 25%, the
extra cost will be added to your invoice. For example, if your retreat was originally booked for 50
persons and you contact YLCC a minimum of 30 days prior to your arrival date, you can change
the attendance number to be anywhere between 37 and 62.
If you would like to change the duration of your retreat, we must be advised a minimum of 30
days before your arrival date.


Less Than 30 Days and up to 7 Days Prior to Arrival:
If you contact YLCC 30 days or less and up to 7 days prior to your arrival date, your invoice can
be changed to reflect an increase or decrease of 10% of your originally booked number. If there
is a decrease by more than 10% of the originally booked number, your invoice can only be
reduced by 10%. For example, if your retreat was booked for 50 persons, and you contact
YLCC up to 7 days prior to your arrival date, your invoice can be changed to reflect numbers
anywhere between 45 and 55.


No changes will be made to the invoice on or after arrival. For example, if the last invoice that
was sent to you before the retreat noted 50 persons, and you arrive with 48, you will be billed for
50 people.


**No number changes can be made within 7 days prior to your arrival date.**
Changes to the dates or duration of your retreat may not be made less than 30 days prior to
your arrival date. If your stay turns out to be shorter than originally booked, you will be billed for
the originally booked duration.

 

Payment Schedule
1. To reserve your date, a 20% non-refundable, non-transferable security deposit is due by the
date shown on your invoice.
2. **Final payment is due 7 days prior to your arrival at YLCC**. If a cheque has not been
provided from your school or organization, the group organizer will be required to put the
balance owing on a personal or company credit card in order to avoid a late payment fee (see
Additional Payment Policies below for details on late payment fee), and to ensure that program
can proceed.
3. We accept credit card, debit card, cheque, bank transfer, bank draft and cash payments.
Additional Payment Policies

1. YLCC reserves the right to withhold program and food services if payment and/or
payment arrangements have not been made prior to the arrival of your group.
2. YLCC will charge a late payment fee of 2%+HST of total cost if full payment is not
made 7 days prior to arrival. A further 2%+HST of total cost will be added per month or part
therof that passes in which full payment is not made.
3. YLCC reserves the right to apply a minimum charge of $100+HST per hour for
additional time spent on site after the agreed departure time of the retreat.
4. There will be a minimum charge of $100+HST for any damage caused to the property
owned by YLCC. Any additional costs will be calculated and charged to the organizer.
5. If site is deemed excessively dirty as a direct result of your groups’ actions, there will
be a minimum charge of $200+HST for additional cleaning. Any additional costs will be
calculated and charged to the organizer.
Credits/Refunds

 

YLCC does not issue cash, cheque refunds or credits. Please ensure that you have undertaken
proper planning to make your visit to YLCC a success. We appreciate your understanding and
cooperation.YLCC reserves the right to cancel any retreat without notice if the above policies are not
followed.

Youth Leadership Camps Canada Inc Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ylcc.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Bambora and to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at christine.fry@ylcc.com or by mail using the details provided below: 498 Moon Point Drive, Oro-Medonte, ON, L3V 0R8, Canada

YLCC POLICIES